Return Policy
We want you to be completely satisfied with your purchase from our e-commerce platform. If you have any issues with the essential oils you received, please review our Return
Policy below:
Eligibility for Returns:
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 14 days of delivery. We may require photographic evidence or a return of the product.
b. Incorrect Products: If you receive an incorrect product, please contact our customer service within 14 days of delivery. We may require photographic evidence or a return of the product.
Please note that we do not accept returns for reasons other than those stated above, such as personal preference, change of mind, or dissatisfaction with the scent.
Return Process:
a. Contact our Customer Service: To initiate a return, please contact our customer service by email adderess are applekhor086194@gmail.com,phone no are 016-4521750 within 14 days of delivery. Provide your order details and a clear explanation of the issue with the product.
b. Return Authorization: Our customer service will guide you through the return process and provide you with a return authorization if eligible. Please do not return any products without obtaining this authorization.
c. Packaging and Shipping: Ensure that the product is securely packaged in its original packaging or equivalent to prevent damage during transit. Ship the product back to us within 14 days of receiving the return authorization. You are responsible for all return shipping costs unless the return is due to our error.
Refund Process:
a. Inspection: Once we receive the returned product, our team will inspect it to verify the eligibility for a refund. We reserve the right to refuse a refund if the product shows signs of misuse, tampering, or damage not caused during transit.
b. Refund Issuance: If the return is approved, we will initiate a refund to your original payment method. Please allow [X] business days for the refund to be processed and credited back to your account. Refunds may be subject to a restocking fee at our discretion.
Exclusions:
a. Sample Sizes: We do not accept returns for sample-sized products unless they are defective or damaged upon arrival.
b. Sale or Clearance Items: All sale or clearance items are considered final sale and are not eligible for return or refund unless defective or damaged.
Customer Responsibilities:
a. Accurate Information: It is your responsibility to provide accurate shipping and contact information during the order process. We are not responsible for refunds or reshipments due to incorrect or incomplete information provided by you.
b. Return Shipping: You are responsible for securely packaging and shipping the product back to us. We recommend using a trackable shipping service to ensure the return reaches us safely.
Contact Information:
For any questions or concerns regarding our Return Policy or to initiate a return, please contact our customer service by [email/phone].
Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
Last updated: 2023-05-23