Privacy Policy
Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our e-commerce platform to purchase essential oils. By accessing our website and providing us with your personal information, you consent to the practices described in this policy.
Information We Collect:
a. Personal Information: When you create an account or place an order, we may collect personal information such as your name, email address, shipping address, billing address, and contact number.
b. Payment Information: To process your order, we may collect payment information such as credit card details or other payment method information. However, please note that we do not store any payment information on our servers. All payment transactions are securely processed by third-party payment processors.
c. Communication: We may collect information from your communications with our customer service team or when you participate in surveys, promotions, or giveaways.
d. Website Usage: We collect information about your interaction with our website, including IP addresses, browser type, operating system, pages visited, and referring URL, to analyze trends, administer the website, and track user navigation.
Use of Information:
a. Order Fulfillment: We use the collected information to process and fulfill your orders, provide customer support, and communicate with you regarding your purchases.
b. Account Management: Your personal information is used to manage and personalize your account, including order history, preferences, and saved addresses.
c. Marketing and Promotions: With your consent, we may use your personal information to send you promotional emails, newsletters, or offers that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the instructions provided in the emails or by contacting our customer service.
d. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or government requests.
Information Sharing:
a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, or conducting business activities on our behalf. These providers have access to your information only to perform the tasks assigned to them and are obligated to protect your data.
b. Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, or if we have a good faith belief that such disclosure is necessary to protect our rights, enforce our terms and conditions, or detect, prevent, or address fraud or security issues.
Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission or storage method is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children's Privacy: Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove that information from our records.
Your Rights: You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights or have any questions about your personal information, please contact our customer service.
Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately.
Last updated: 2023-05-23